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      How do I request a replacement refill box?

      Lost or damaged your Refill Box? Follow these steps for a free replacement box.

      To request a replacement refill box:

      1. Log in to your Soda Sense account here.

      2. Enter your login credentials. 

      3. Once you are logged in, click the 'Request a replacement box' button on the left hand side of the screen

      replacement box homepage

      4. Once the in page pop-up appears, click on 'Send me a new box' and a new refill box will be sent your shipping address!

      Box pop up

      Need more help? 

      Contact our Customer Service team here.