Account Information
      Back to home
      1. Help Center
      2. Account Information

      How do I request a replacement return label for my refill box

      Misplaced your pre-paid label? Follow these steps to get a replacement label for your refill box.

      To request a replacement return label:

      1. Log in to your Soda Sense account here.

      2. Enter your login credentials. 

      3. Once you are logged in, click the 'Email me a replacement label' button on the left hand side of the screen

      Main page


      4. Once the in page pop-up appears, click on 'Send me a new label' and a new label will be emailed to you, ready to print!

      Label button

      Need more help?

      Contact our Customer Service team here.