Requesting a replacement Refill Box for existing Refill Club members

Lost or damaged your Refill Box? Follow these steps for a FREE replacement and keep the bubbles flowing:

**Please be aware that our account portal is undergoing a revamp. As a result, we now have two types of account portals available. Rest assured, you can request a Refill Box on both versions. Thank you for your understanding during this transition.**

Follow the steps below to request a replacement Refill Box:

1. Go to sodasense.com/account/login

2. Enter your login credentials. 

3. After you login, your screen will look like either one of the following options:

Option 1:

Option 2:

Option 3:

The remaining steps will be broken out for each options.

Option 1: 

4. Click on "Manage membership" Button

5. From here, you can request a replacement Refill Box by clicking on the blue button "Request a replacement Box".  We'll send a brand new empty Refill Box to you so you can return your empty canisters for a refill straight away! 

Option 2:

4.  From here, you can request a replacement Refill Box by clicking on the blue button "Send me a Refill Box".  We'll send a brand new empty Refill Box to you so you can return your empty canisters for a refill straight away! 

Option 3:

4. If you see this screen, it means you have multiple memberships associated with your account. The difference between the account portals is determined by the time at which the membership was created. Select which membership you'd like to manage. You can always switch between memberships if needed.

5. Refer to step 4 in either options 2 or 3 depending on which account portal you chose to manage.

If you have any additional questions please reach out to our customer support team by visiting sodasense.com/pages/contact-us