How to request a replacement shipping label for your Refill Box

Misplaced your pre-paid label? Follow these steps to get a replacement label for your refill box:

**Please be aware that our account portal is undergoing a revamp. As a result, we now have two types of account portals available. Rest assured, you can request a Refill Box on both versions. Thank you for your understanding during this transition.**

Follow the steps below to request a replacement shipping label:

1. Go to sodasense.com/account/login

2. Enter your login credentials. 

3. After you login, your screen will look like either one of the following options:



Option 1:


Option 2:

Option 3:

The remaining steps will be broken out for each option.

Option 1: 

4. Click on "Manage membership" button

5. From here, you can request a replacement Refill Box by clicking on the blue button "Email me a replacement label".  Check your email for the replacement label - check your spam or trash folders if you don't see it within a few minutes.


Option 2:

4.  From here, you can request a replacement Refill Box by clicking on the blue button "Send me a replacement label".  Check your email for the replacement label - check your spam or trash folders if you don't see it within a few minutes.


Option 3:

4. If you see this screen, it means you have multiple memberships associated with your account. The difference between the account portals is determined by the time at which the membership was created.  Select which membership you'd like to manage. You can always switch between memberships if needed.

5. Refer to step 4 in either options 2 or 3 depending on which account portal you chose to manage.


If you have any additional questions please reach out to our customer support team by visiting sodasense.com/pages/contact-us